Smart

Smart is the diagnostic tool that analyses business performances as a whole, recognizing its strong and weak processes by a deep analysis of qualitative and quantitative indicators, with a particularly focus on innovation

To analyze the company, this tool uses the model of the value chain according to which a successful business is the one where, for all the activities carried on, the added value produced by them flows through the company without interruption, thus creating value for its stakeholders.

The report develops the main processes generating value in a business:

Marketing intelligence
Innovation R&D
Lean production/Service operation
Customer service
Networking
Team building
Social responsibility

The report supported by charts, tables and a guide to its interpretation, shows the positioning of the company with respect to the reference benchmark and allows focusing on a supporting action in the most practical way and guiding the company towards the improvement of the performances in which it proved to be more weak.